Terms & Conditions

WashABin Ltd – Terms and Conditions

Last Updated: August 2026

Please read these Terms and Conditions carefully before making a booking with WashABin Ltd. By placing a booking and purchasing our services, you confirm that you have read, understood and agreed to the following Terms and Conditions.

1. Online Bookings

All WashABin Ltd services must be booked through our online booking system unless otherwise agreed directly with us.

Customers are responsible for ensuring that all information provided when making a booking, including the service address and contact details, is accurate.

2. Service Times – 9:00am to 5:00pm

All bin cleaning services are carried out between 9:00am and 5:00pm on the customer’s selected service date.

Our current online booking system may require customers to select or display a specific appointment time. This time does not represent a guaranteed appointment time.

Your bin may be cleaned at any point between 9:00am and 5:00pm on your selected date.

We are currently working to upgrade our booking system so that this is displayed more clearly to customers.

Customers do not need to be present at the property, provided that the bin is clearly visible and accessible.

3. Bin Preparation

Customers must ensure that their bin is available and ready for cleaning on the scheduled service date.

Bins should normally be empty following collection by the relevant waste collection service.

Small amounts of debris remaining at the bottom of the bin are acceptable.

However, WashABin Ltd reserves the right to refuse to clean a bin containing excessive amounts of loose rubbish, waste or other material that prevents the bin from being cleaned safely and effectively.

4. Rubbish and Tied Bin Bags

WashABin Ltd is a bin cleaning service and does not provide a rubbish or waste removal service.

Where a bin contains securely tied or closed rubbish bags, our operative may temporarily remove the bags in order to clean the bin and return them to the bin once the cleaning service has been completed.

We will not remove, transport or dispose of the customer’s rubbish.

If maggots, insects, pests, liquids, odours or other contamination subsequently emerge from rubbish bags that have been returned to the bin, WashABin Ltd will not be responsible for this contamination.

5. Bin Accessibility

Customers must ensure that their bin is:

• Positioned at the front of the property or another clearly agreed location;
• Clearly visible to our operative;
• Easily and safely accessible; and
• Free from unnecessary obstructions that would prevent us from reaching or cleaning it.

If our operative cannot locate or safely access the bin, we may be unable to complete the service.

Customers are responsible for ensuring their bin is available for the duration of the service window.

6. Areas We Cover

WashABin Ltd primarily operates within Peterborough and our advertised surrounding service areas.

Customers are responsible for checking our Areas We Cover information before placing a booking.

For addresses located more than 20 kilometres from Peterborough City Centre, a minimum booking of two standard bins is required unless otherwise agreed with WashABin Ltd in advance.

Bookings made for addresses outside our advertised service area may be declined.

Where a customer knowingly places a booking for an address outside our service area without obtaining prior agreement from WashABin Ltd, the booking may not be eligible for a refund, subject to the customer’s applicable statutory rights.

7. Delayed or Rescheduled Services

Although we aim to complete every service on the customer’s selected date, circumstances may occasionally prevent us from doing so.

If we are unable to complete your bin clean by 5:00pm on the scheduled service date, we will aim to reschedule the service for the following working day or the next available service date.

This may include delays caused by traffic, operational issues, vehicle or equipment problems, staffing issues, severe weather or other circumstances outside our reasonable control.

8. Weather Conditions

WashABin Ltd reserves the right to postpone or reschedule services where weather conditions make it unsafe or impractical to carry out the service.

This may include, but is not limited to, extreme heat, severe rain, snow, ice, storms or other hazardous weather conditions.

Where this occurs, we will aim to complete the service on the next suitable available date.

9. Animals, Pests and Hazardous Contents

The health and safety of our staff and customers is extremely important.

WashABin Ltd reserves the right to immediately refuse or discontinue a service where a bin contains anything that could present a health or safety risk.

This includes, but is not limited to:

• Live or dead rats;
• Live or dead birds or other animals;
• Wasps, bees or dangerous infestations;
• Needles, syringes or other sharp objects;
• Hazardous or unidentified chemicals;
• Dangerous substances;
• Human or animal waste presenting an unreasonable health risk; or
• Any other material our operative reasonably considers unsafe.

Our operatives are not required to place themselves at risk in order to complete a bin clean.

10. Existing Damage to Bins

WashABin Ltd will take reasonable care when handling and cleaning customers’ bins.

However, we cannot accept responsibility for damage that existed before our service, including cracks, broken lids, damaged wheels, weakened plastic, previous repairs or general deterioration caused by age or normal wear and tear.

If you believe that your bin has been accidentally damaged directly as a result of our service, please contact WashABin Ltd as soon as reasonably possible so that the matter can be investigated.

11. Unable to Complete a Service

We reserve the right to refuse or discontinue a service where:

• The bin cannot be located;
• The bin is inaccessible;
• The bin contains excessive loose waste;
• The bin presents a health or safety risk;
• The customer has provided an incorrect service address;
• The property falls outside our service area without prior agreement; or
• The customer has otherwise failed to comply with these Terms and Conditions.

1. Changes to These Terms and Conditions

WashABin Ltd reserves the right to amend these Terms and Conditions from time to time to reflect changes to our services, booking procedures, operating areas or business practices.

The latest version of our Terms and Conditions will be made available on our website.

13. Acceptance of Terms

By placing a booking with WashABin Ltd, you confirm that you have read, understood and accepted these Terms and Conditions.

These Terms and Conditions do not affect any statutory rights that you may have under applicable UK consumer law.

WashABin Ltd
Professional Wheelie Bin Cleaning
Peterborough & Surrounding Areas